General terms and conditions of sale and delivery
Article 1 : purpose
These general terms and conditions apply to the supply of any product offered by SOGEDEX ACCESSORIES to any natural or legal person, hereinafter referred to as "the Customer". They prevail over all purchasing conditions unless we formally waive them.
Article 2 : order
All quotes are valid for 1 month. After this period, SOGEDEX ACCESSORIES is no longer bound by its offer and the quote will be considered rejected.Any order placed by the Customer constitutes acceptance by him and without reservation of the general conditions.Any order will be deemed accepted after the following three cumulative conditions:
- receipt by the Customer of an order acknowledgment confirmation sent by SOGEDEX ACCESSORIES,
- acceptance of payment terms,
- the payment of a deposit when stipulated in the quotation,
An order for personalized products may only be definitively executed after the Customer has signed the "Proof to Print" in addition to the specific conditions indicated on the order.
Acceptance of an order becomes effective only upon written confirmation from SOGEDEX ACCESSORIES. To be effective, any addition, modification or additional verbal agreement must be subject to written confirmation from SOGEDEX ACCESSORIES.
Stock Products
In accordance with the legal provisions in force and provided that the Customer meets the conditions of Article L.221-3 of the Consumer Code, he/she has the right to withdraw from his/her order without giving any reason within 14 days of receipt of the goods. SOGEDEX ACCESSORIES will reimburse the Customer for the price of the item no later than 14 days from the return of the goods to its premises.
Otherwise, no cancellation will be accepted after delivery of the equipment. In the event of cancellation of the order by the Customer, the deposit paid by him remains acquired by SOGEDEX ACCESSORIES.
Personalized products
No cancellations of custom product orders will be accepted after production has begun. Any cancellation request after production has begun will result in the full amount of the order being charged.
In the event thatIf SOGEDEX ACCESSORIES has had to incur costs to fulfill the purchaser's order, the latter will be liable for the full amount owed by SOGEDEX ACCESSORIES to its suppliers in respect of this order.
Article 3 : price
These general terms and conditions apply to the supply of any product offered by SOGEDEX ACCESSORIES to any natural or legal person, hereinafter referred to as "the Customer". They prevail over all purchasing conditions unless we formally waive them.
Article 4 : payment and settlement terms
Payments are made in cash by check, credit card or bank transfer without any additional discount or rebate. Other terms may be granted by SOGEDEX ACCESSORIES after validation by our financial department.
Orders for personalized products will give rise to the payment of a deposit, the amount of which will be fixed by estimate and which must be paid in advance for the processing of the file.
Any delay in payment (or postponement of the due date) will automatically result in the invoicing of late payment interest at the legal interest rate plus three points and the immediate payment of the amounts due, or any other minimum amount imposed by the regulations in force.
Article 5 : delivery
When placing the order, SOGEDEX ACCESSORIES offers different delivery methods depending on the weight of the package and the delivery address. The conditions, costs and delivery times differ depending on the delivery method chosen. The Customer will be informed, at the time of placing the order, of the available delivery method as well as the applicable delivery times and rates.
It is the recipient's responsibility to check the packages upon arrival and to make any reservations with the carrier. Please note: "Subject to unpacking" statements are not accepted by carriers or insurers. No returns for productl damage will be accepted if it has not been noted on the carrier's receipt.
Article 6 : retention of title
SOGEDEX ACCESSORIES reserves ownership of the delivered and invoiced materials until full payment of their price.
Any exceptional provision, such as the commitment of the products as a pledge or guarantee, is prohibited without the prior agreement of SOGEDEX ACCESSORIES. The buyer is required to inform SOGEDEX ACCESSORIES immediately of any action by a third party relating to delivered products subject to a retention of title clause (seizure by other creditors, for example). The recovery of the equipment in whole or in part may be requested by simply submitting a petition to the president of the commercial court where the equipment is located. This action will be possible even in the event of receivership or liquidation of the assets.
The Customer is required to insure the products against fire and to produce proof of having taken out such insurance upon simple request from SOGEDEX ACCESSORIES.
Article 7 : contractual guarantee
For equipment covered by a Manufacturer's Guarantee, the guarantee applied by SOGEDEX ACCESSORIES will be strictly that of the manufacturer that SOGEDEX ACCESSORIES undertakes to provide upon simple request and will apply from the date of shipment of the equipment unless the warranty extension is mentioned in the contract.
The warranty will cease to apply in the event of abnormal use of the delivered equipment (improper use, failure to observe safety instructions, etc.), repairs not carried out directly or indirectly by SOGEDEX ACCESSORIES, deterioration or accidents resulting from a case of force majeure.
The warranty is strictly limited to the free replacement of parts that the Customer has previously sent at its expense to SOGEDEX ACCESSORIES and that SOGEDEX ACCESSORIES has recognized as defective.
The warranty does not cover normal wear and tear of parts, consumables and cutting tools.
Parts provided under the warranty are not subject to a specific warranty and their provision cannot have the effect of extending the warranty period of the equipment.
Article 8 : legal guarantees
If the Customer notices a lack of conformity or a hidden defect, he is invited to exercise the legal guarantee of conformity or the legal guarantee of hidden defects, as the case may be, by first contacting SOGEDEX ACCESSORIES either by email at contact@sogedex.com or by telephone at 01.30.68.66.00 (non-premium rate call).
Any request to invoke the conformity guarantee or the hidden defects guarantee must be accompanied by photos and a description justifying the complaint made by the Customer and thus enabling SOGEDEX ACCESSORIES to make observations.
Article 9 : exclusive or limitative liability clauses
When technical information is necessary for the execution of the order by SOGEDEX ACCESSORIES, the Customer undertakes to provide it within the deadline set by SOGEDEX ACCESSORIES. In the event of failure to comply with this deadline, SOGEDEX ACCESSORIES shall not be held liable.
For orders of personalized products, delivery times are calculated from the receipt of the signed "Proof of Print" without reservation. SOGEDEX ACCESSORIES cannot be held liable in the event of late delivery.
Delivery dates are only indicative, and no penalty clause may be applied for late delivery.
Article 10 : return of goods
Any return of goods must first be validated by SOGEDEX ACCESSORIES in the form of a return slip (RMA) which will be sent to the Customer and which they must affix to the returned package.
The Customer has 14 days from receipt of the return form (RMA) to return the goods, provided that they have not been used and are returned in their original and complete packaging.
In the event of non-compliance with these conditions, the package will be automatically refused and returned to the sender at their expense.
Any damaged box arriving at SOGEDEX ACCESSORIES premises will be automatically refused.
The return delivery costs and the risks of deterioration suffered by the goods remain the responsibility of the Customer.
Upon acceptance by SOGEDEX ACCESSORIES of the returned merchandise, a credit note equal to the invoice value excluding shipping costs will be credited to the purchaser's account. If the return of the merchandise that generated the credit note is due to a Customer error, a resumption fee corresponding to 15% of the invoiced value of the returned merchandise will be applied. This credit note will be valid for one year and will not be refundable.
In the event of an exchange request, the new product will be shipped at the purchaser's expense.
Article 11 : limitation of liability
In any event, the liability of SOGEDEX ACCESSORIES is limited to the amount of the order and does not cover indirect and immaterial damages.
The documents and information published on www.sogedex.com are provided "as is" without any express or implied warranty of any kind. SOGEDEX ACCESSORIES reserves the right to modify or correct the content of its site at any time, without notice.
Article 12 : intellectual property
Any study, model, holographic image produced by SOGEDEX ACCESSORIES, even if invoiced, remains the exclusive property of SOGEDEX ACCESSORIES.
On the website, all visual and/or audio elements (including texts, images, videos, graphic charter) are the exclusive property of SOGEDEX ACCESSORIES, the sole holder of intellectual property rights.
In accordance with the provisions of the Intellectual Property Code, any total or partial reproduction of any of its elements is strictly prohibited and may constitute an offense of counterfeiting.
Unless otherwise stated in writing, SOGEDEX ACCESSORIES reserves the right to reproduce in its catalogues, on its website or any other commercial documentation, for reference or illustration purposes, one or more photographs of the goods produced by it for the Client.
Article 13 : personal data
The personal data provided by the Customer will be used (i) to process the order, deliver the products and provide support services, or (ii) with the Customer's consent. SOGEDEX ACCESSORIES will collect and use the Customer's personal data in accordance with current data protection legislation, in particular Law 78-17 of January 6, 1978, amended by Law No. 2018-493 of June 20, 2018, and the SOGEDEX ACCESSORIES Privacy Policy, which can be viewed on its website: https://www.sogedex.com .
Article 14 : applicable law and jurisdiction
All orders are governed by and interpreted in accordance with the French laws in force.
In the absence of an amicable settlement, all disputes arising from the conclusion, interpretation or execution of an order, and more generally any dispute relating to an order, will be under the exclusive jurisdiction of the Commercial Court of Angers, even in the event of a warranty claim, connection or multiple defendants.
Article 15 : non-validation clause
The fact that SOGEDEX ACCESSORIES does not avail itself at any given time of any of the provisions appearing in the general conditions of sale cannot be interpreted as a waiver of the right to avail itself subsequently of any of the said conditions.